Terms of Service

These terms govern use of the Silverdale Innovations Ltd website at silverdaleinnovations.digital. They do not govern paid IT support services, which are covered by individual service agreements.

Where to continue

Questions about a clause below can go to [email protected], or by post to The White Chapel Building, 10 Whitechapel Road, London, England, E1 1EW.

Website terms — silverdaleinnovations.digital Website terms, not service agreements Questions →

The clauses that apply

Each clause below is part of the same agreement. Reading them in order gives you the full picture; each one is written so it can be quoted or referred to on its own.

Clause 1

Acceptance of terms

By accessing or using this website, you agree to these terms. If you do not agree, you should discontinue use of the site. These terms apply to all visitors, whether or not they engage Silverdale Innovations Ltd for services. The terms cover the website itself, the pages on it, and any material published on it for reading or download.

If you accept these terms on behalf of an organisation, you confirm that you have authority to do so, and the terms then apply to that organisation as well as to you personally.

Clause 2

Use of the website

The website is provided for general information about Silverdale Innovations Ltd and its services. You agree to use it lawfully and not to attempt to interfere with its operation, security or availability. Automated scraping, attempts to gain unauthorised access, and use of the site to distribute malicious code are prohibited.

You are welcome to link to the site from your own pages, and to reference our published material in internal briefings, on the condition that you do not present it as your own or alter its meaning. What is not permitted is anything that degrades the site for another visitor — floods of automated requests, probing for weaknesses, or attempts to disguise the origin of traffic arriving at the server.

Clause 3

Accuracy of content

Content on this site is provided in good faith and reviewed periodically. It reflects general practice and our own operational experience, and it does not constitute legal, financial, regulatory or professional advice. Where content refers to third-party providers or market information, it is based on publicly available sources and does not imply any partnership, endorsement or affiliation.

Product names, platform names and vendor references appear on the site because they describe the work we do. A mention of a vendor does not mean that vendor sponsors the site or is responsible for anything published on it. Where you need advice on a specific contract, licence, or regulatory question, the answer comes from a qualified adviser who has seen your situation — not from a general page.

Clause 4

Intellectual property

Text, structure and original content on this site belong to Silverdale Innovations Ltd unless otherwise stated. You may read, print and share content for internal business purposes. Republishing, reselling or systematically copying content is not permitted without written consent.

Internal business purposes covers briefings to colleagues, notes prepared for a client meeting, and quoting a passage in a document where the source is named and the wording is unchanged. What falls outside that permission is re-publishing our pages as your own guidance, harvesting our text for a competing service, or reselling access to material we publish openly.

Clause 5

Limitation of liability

The website is provided on an “as available” basis. Silverdale Innovations Ltd does not warrant that the site will be uninterrupted or error-free. To the extent permitted by law, we are not liable for losses arising from reliance on general website content. This limitation does not affect obligations set out in separately agreed service contracts, nor does it exclude liability that cannot lawfully be excluded.

In practice this means the pages are written to help you understand a topic, not to carry a specific decision on their own. Where a decision has real consequences — a licence change, a security configuration, a contractual commitment — it belongs in the service relationship, under a signed agreement with the scope and the responsibility written down.

Clause 6

External links

The site may link to third-party websites. Those sites are not under our control and we are not responsible for their content, availability or practices. Links are provided for convenience and do not imply endorsement.

Where a link leaves the site, the destination site has its own terms and its own privacy notice, and those apply from the moment you arrive there. If a link on our site no longer leads anywhere useful, tell us and we will correct it.

Clause 7

Governing law

These terms are governed by the laws of England and Wales. Disputes arising in connection with the website are subject to the exclusive jurisdiction of the courts of England and Wales.

If a clause in these terms turns out to be unenforceable, that does not remove the rest of the document — the remaining clauses stay in force. We may update these terms as the site changes, and the revised version applies from the date it is published on this page.

What these terms cover — and what they do not

The site and the service are two different things. Keeping them separate saves confusion when a matter is urgent.

These terms cover

Reading, printing and sharing pages on silverdaleinnovations.digital
General information about the services Silverdale Innovations Ltd publishes
Acceptable behaviour while you are on the site, and the limits we set on automated traffic
Ownership of the wording and structure published on the site
How disputes about the website itself are handled, and the law that applies

Covered elsewhere

Paid IT support, monitoring and administration — the individual service agreement sets scope, response times and responsibility
Personal data handling, enquiries and marketing — the privacy notice explains this in full
Cookies and browser storage — the cookie policy lists what is stored and why
Vendor terms — Microsoft 365 and any other third-party platform you hold a licence for are governed by that supplier, not by this page
Anything on a site we link to — those pages carry their own terms

The operator

Who is bound by this page

The website is operated by Silverdale Innovations Ltd, a company registered in England and Wales under registration number 14293876. Correspondence can be sent to [email protected], or by post to The White Chapel Building, 10 Whitechapel Road, London, England, E1 1EW.

The registered details on this page are the ones that apply to any notice served in connection with the website. Where a matter relates to a live service agreement, notice goes to the contact named in that agreement, since the two documents are handled separately.

Registered details

Company name: Silverdale Innovations Ltd
Registration: 14293876
Registered in: England and Wales
Registered office: The White Chapel Building, 10 Whitechapel Road, London, England, E1 1EW
Email: [email protected]
Telephone: +442074093251

Questions about these terms

Talk it through with our team

If a clause here affects how you want to work with us, get in touch before you sign anything. Support enquiries, contract questions and notices connected to the website all reach the same office during working hours, Monday to Friday 9:00 AM – 6:00 PM.

Contact our team How our service runs

Silverdale Innovations Ltd, registration number 14293876. Registered office: The White Chapel Building, 10 Whitechapel Road, London, England, E1 1EW.