Phone
+442074093251Lines are staffed Monday to Friday, 9:00 AM to 6:00 PM. Urgent matters on an existing arrangement use the SLA channels in your agreement.
London · Managed IT support
Contact Silverdale Innovations
Speak to the same team whether you call or email. Tell us what you have today and what you would like to change.
If you would like to discuss IT support, ask a question about your current setup, or book an initial review, you can reach us in whichever way is easiest. Calls and emails reach the same team, and someone will read what you send rather than route it through a queue.
Send us the outline of what you need. We reply during UK working hours.
Office
The White Chapel Building, 10 Whitechapel Road, London, England, E1 1EW
Post and deliveries arrive here. Visits are by appointment so somebody is free to sit down with you.
If your enquiry relates to an existing support arrangement, please include your company name and a brief description of the issue so it reaches the right engineer without a second round of questions.
Booking a review
An IT review starts with a short call
We ask about your current arrangements and what you would like to change, then agree what access is needed. In most cases we review your Microsoft 365 tenant, endpoint estate and backup configuration, and produce written findings you keep whether or not you continue with us.
The review can be treated as a standalone piece of work. There is no obligation to proceed to a support agreement afterwards, and if the findings suggest you do not need us, we will say so.
Request an IT review
A review covers the tenant, the endpoints and the backups together, because that is where most of the gaps we find actually sit.
What we do not do
Being clear about the boundaries saves everyone a wasted call at the start of a relationship, so here is where we stop.
- We do not provide consumer IT support for home users.
- We do not sell hardware as a primary business, though we advise on procurement as part of a managed arrangement.
- We do not provide legal, financial or regulatory advice.
- We do not take on arrangements where the only requirement is the lowest possible price, because that typically means the service cannot be delivered properly, and we would rather say so than agree and disappoint.
Find us
The White Chapel Building
The White Chapel Building, 10 Whitechapel Road, London, England, E1 1EW. Close to Whitechapel station and inside the City fringe, so a meeting can usually be arranged within a working day.
Office hours run Monday to Friday, 9:00 AM to 6:00 PM. Enquiries submitted through the website or by email are reviewed during UK working hours, and calls are answered during the same period.
Email [email protected]Before you write
Existing client, routine request
Include your company name in the first line and describe the issue in your own words. That is usually enough for us to find the arrangement and pull the right history before replying.
Existing client, urgent issue
Use the support channels specified in your service level agreement rather than the general contact details. That route carries its own priority and reaches an engineer already holding your detail.
New enquiry about managed support
Give us the outline of your estate and what is not working. We will come back with the questions we actually need answered, rather than a long form to fill in first.
A question before committing
Ask it plainly. A short exchange about Microsoft 365 administration, backup or endpoint cover is a reasonable way to test whether we are a fit before either side spends time on paperwork.
If it is easier to read first, the How We Work page sets out the support model, and the Knowledge Hub carries the practical notes we hand to clients most often.